CONSULTANCY

Over many years of working in the luxury industry across the globe I have learnt from the best and developed unique expertise in customer relations, styling and brand building.

I know exactly what it takes to create deep customer loyalty, trust and to foster engaged, high-performing teams.

Integrity and Excellence. These are my absolutes.

Areas of Expertise

Luxury Retail
Personal Shopping Specialist
Client Relationships
Loyalty Programmes
Leadership
Team Development
Public Speaking
Bespoke Experiences

In an ever changing world it is essential to invest in the following areas of business as it will lead to a better engaged workforce and improved store profile (front and back of house),increased sales and transactions, enhanced customer satisfaction and loyalty.

  • Put the customer at the heart of everything you do, ensuring each customer is valued, respected and treated individually so they become and remain loyal to the brand.

  • Invest in staff in training and personal development to ensure key talent is retained and nurtured. Seeing the potential in staff members and where their skills can be best put to use to maximise efficiency and profitability.

  • Create exciting and innovative partnerships that benefit all parties that delight and exceed customer expectations.

  • Christina is one of those unique individuals who never fails to impress. Christina’s extensive luxury experience and intuitive talent for engaging with clients at a very personal level means that she is an absolute delight to partner with.  Her deep-seated beliefs about the importance of developing meaningful, lasting relationships underscores her insights and professionalism. Whether working with brands in an advisory capacity or with clients on a 1-1 basis Christina cannot help but leave you with a lasting impression.

    Cathy McCabe
    Chief Executive Officer Proximity Insight

  • As we’ve built Finlay London, it’s been essential to have the right voices advising us. Christina consistently supported and given impactful advice on many areas including brand strategy, wholesale distribution and organisational design. Unafraid to offer difficult truths and give practical solutions to complex problems, Christina’s deep experience, extensive network and engaging character make her a compelling advisor.

    David Lochhead
    Co-Founder Finlay London

  • There is no one more qualified or more knowledgeable in the luxury brands and craft arena than Christina. She is the go to expert in the field!

    Nick Farrow
    Former Chairman of QEST, Queen Elizabeth Scholarship Trust & Past National President of the RWHA,
    Royal Warrant Holders Association

  • Christina’s enthusiasm for service and going above and beyond for her clients is inspiring. Compassionate, authentic, graceful, with an incredible vision and an innate commercial awareness.  She is passionate about building meaningful relationships, is an excellent communicator who always delivers with finesse and charm.

    Angela Ahrendts DBE
    Former CEO Burberry and SVP Apple Retail

  • Christina Abbott is a woman I hold in high esteem, a warm and kind person, she is very conscientious, loyal and professional in all that she does.   Christina is a most talented and genuine person, her fashion knowledge is extremely vast, and it is always a pleasure and honour to work with her.   Whilst working at Burberry, Christina was my contact for providing the walking mackintoshes and any other Burberry items for Her Majesty The Queen.   I know she will make a great success of all her future projects.

    Angela Kelly CVO
    Former Personal Advisor to
    Her Majesty Queen Elizabeth II

  • I found Christina's kind advice and guidance invaluable during my time in Downing Street when I had the privilege to represent British fashion brands at home and abroad.  She is a most gracious, attentive and considerate advisor, offering a highly personalised professional service that I would thoroughly recommend.

    Cherie Blair CBE QC
    Barrister, lecturer & writer. Founder of the Cherie Blair Foundation for Women
    & wife of former British Prime Minister Tony Blair

  • Christina, a woman blessed with beauty and intelligence and who genuinely connects with all persons- Her long experiences in the fashion field make her even more desirable on a one to one basis!

    Betty Halbreich
    Director of Solutions, Bergdorf Goodman, New York. Personal Shopper, Stylist & Author

  • Christina is someone I both like and trust implicitly. At Burberry everyone loved her and she was an inspirational leader. She is determined, confident, resilient and very hardworking. This is balanced by an openness to new ideas and a completely genuine focus and affection for her team. She has high EQ and is someone who is demonstrably trustworthy and despite working with some extraordinary names, she is the epitome of discretion. She is a strong, principled woman with great values.

    Jeremy Cassell
    Presentation coach, trainer & author of Brilliant Selling & The Leader’s Guide to Presenting

  • Having known and worked alongside Chrissie for over a decade, I’ve come to appreciate the extraordinary way she manages to combine opposites: being a visionary, yet eminently practical; having dogged determination to complete a task, but exercising a gentle touch with those she works alongside; leading from the front, but not seeking the spotlight; hugely respected by high flyers, but dealing equal handedly with all people; having a genuine passion for fashion, but not being defined by it … who’d not want to work with Chrissie!

    Simon Ward MBE
    Former Chief Operating Officer for the British Fashion Council

  • I have been lucky to have been on the receiving end of Christina’s wisdom which has helped guide and shape the start-up business I lead, Recognised. Her genius lies in her ability to cut through the noise and see the big picture whilst also remaining in the details. She has a gift of communicating vision and bringing to life the things yet unseen. She dares to be bold, both with her own dreams but with others too.

    Anneka Wallington
    Founder and CEO Recognised Limited

  • Christina took me on one of the most amazing experiences in my life! She truly listened to what I was looking for and genuinely cared. She was such a joy to work with and I can’t wait for my next trip to London to see her!

    Private Client
    Texas

  • Christina was an absolute dream to work with! I connected with her through glowing recommendations from a colleague and she lived up to every one! She put together a fantastic curated luxury experience for a high end client in London. The work she put in ahead of time made for an outstanding experience for my client on the day of. My client had rave reviews and was so thrilled I was able to connect her with Christina. Her warmth, passion and experience will impress even the toughest critics!

    Haleigh Scott
    Owner & Luxury Travel Advisor, Next Exit Travels, Texas

  • A warm and lovely person, very professional, always enthusiastic and brilliant at her job. Our clients loved her as did we all.

    Elizabeth Emanuel
    Fashion Designer